I would give them zero stars if possible. DO NOT TAKE YOUR CAR TO GET SERVICED HERE! NO MATTER HOW DESPERATE YOU ARE! Their follow-through, quality of work and timeless are all horrifically poor. We have given them our business twice over the past 3 years, under different management bc they are a local business vs giving it to costco or our car dealerships Lexus/ Audi. DO NOT DO THAT! they are late on having the car ready when promised 1-2 days. And their workmanship is poor. I had my tires changed and the car came back with an alignment issue - which it never had before. they don't take appointments and even when a problem is their fault, they do not prioritize your car. They also do not have many qualified technicians. NET-NET - DO NOT TAKE YOUR CAR HERE TO BE SERVICED. YOU WILL REGRET IT!
I would have preferred a five star review over this scathing one sided review full of half truths Aviva. I am just a local small businessman who lives, works, goes to school, & church in the neighborhood and prefer to spend my dollars with other local small business. So I appreciate your doing that, but reviews such as this do not help my cause. Especially since a lot of the statements in your post are not true. We completed your vehicle the same day it came in. I apologize we may have been a little slow, but I did have two technicians off with health issues at the time. We offered to have the alignment checked & preformed if needed to try and correct the concern you are having. We do take appointments. We do prioritize vehicles returning for a previous concern. We employ ASE Certified technicians. As far as our "quality of work" and "workmanship", you no NOTHING! about our quality of work and workmanship. We purchase and install the absolute highest quality parts & accessories available, many of them O.E. We purchase and use the absolute highest quality tools and diagnostic equipment available. I employ the some of the most trained ASE Certified Technicians in the industry. Two of them "Master Certified". As far as not having "many qualified technicians" As you can see we don't have 10, 15, 20, service bays like many of the corporate facilities and dealerships. We only have three so we have three "ASE Certified Technicians" Thank You Brookside 66 Service
- Brookside 66 Service