Do NOT go here. I spoke with Greg and we agreed to a price of $1,000 to replace my starter, including $90 for the diagnostic test. When I called the next morning, he tells me they replaced some other part as well, even though no one had asked my permission to do so. He said it was only $56 (another lie -- I was charged $110 for the gasket that didn't need to be replaced), but then he told me the total was $1,356. I said "No, we agreed to $1,000." He tried telling me it was always $1,300, as if I'm stupid and just misheard him. I again said "No, we spoke on the phone yesterday, and YOU told me it was $1,000." I ended up having my dad call them since he's worked in that industry for decades. He was able to talk him down to $1,100 -- which is still not the original price we agreed to. Then, when I showed up to get my car, this man had the nerve to chuckle and say "You're dad struck a deal." What deal? That I still got swindled into paying $100 more? Do NOT go here. I will never go here again, and I will never recommend this place to anyone. I think it's disgusting when businesses screw people over like this. I'm sure I'm not the first and likely won't be the last, but hopefully I can help prevent someone else from falling victim to this place.
Hi Delaney, We’re sorry to hear that you left feeling this way, and we appreciate you taking the time to share your feedback. It sounds like there was a misunderstanding regarding the estimate and the work performed, and we sincerely apologize for the frustration and confusion this caused. We take comments like yours seriously, as trust and transparency are core values of our business. Clear communication and customer approval are extremely important to us, and we never want anyone to feel surprised or uncomfortable with their experience. We value every customer, and we hope to have the opportunity to re-earn your trust in the future. In the meantime, we wish you safe and happy travels.
- Brookside 66 Service